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1. What does BPO stand for? What does it mean?

BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to India to save costs. E.g. employee payroll is maintained in India for their employees worldwide. Although these jobs usually are not directly IT-related, their data-based orientation often means that they require IT departmental support to be successfully outsourced.

2. What does ITES stand for? What does it mean?
ITES stands for IT-enabled services. IT-enabled outsourcing can be defined
 Those outsourcing services that use information technology in the processing and delivery of the service.
 Services are typically delivered through a telecommunications or data network, or other electronic media
3. What are the reasons for outsourcing?
  Reason Cost Cost
  Reduction 43%
  Focus 35%
  Access to special enterprise 32%
  Resource related reasons(relieve resource constraints,
  reduce IT staff and augment IT staff)
4. What exactly does the BPO market comprise of?
There is a disagreement as to what exactly constitutes BPO. With the rapid expansion of tine BPO industry and the extent of its reach, it is becoming increasingly difficult to define what a BPO exactly means. It encompasses a wide variety of activities such as human resource, accounting, financial research, marketing, sales, legal work, logistics and so on. Software services are also regarded as a part of the BPO market by many firms.
5. Now what is BTO!! ?
BTO stands for Business Transformation Outsourcing. Accenture defines BTO as a strategic partnership between the customer and the outsourcer with the advantage of sophisticated financing mechanisms. It would involve the firm acquiring strategic stakes in the BPO operations that companies have outsourced. BTO involves sharing risks and gains with an outsource business partner, measuring the performance improvement in dramatic gains in the share price, market position and return on capital.

BTO also stands for Business Technology Transformation. It is a fast growing nice in BPO and is expected to become a $7 billion industry by 2007 from the current $2.5 million [2004]. BTO can reduce the overhead cost of enterprises by 20%. BTO is about governing the priorities, people and processes of organizations. It aligns IT and business strategy of a company while optimising quality, performance and business availability. According to Yankee Group, BTO enables companies / measure and maximise business value across its IT investments.
6. What is BPO2?
BPO2 stands for Business Process Optimization and Outsourcing.
7. Can medical transcriptions be considered as BPO?
8. What is BOSS?
BOSS stands for Burn-Out Stress Syndrome. BOSS syndrome is seen very commonly among young people working in call centres. The symptoms of this syndrome include chronic fatigue, insomnia and complete alteration of 24-hour biological rhythm of the body. Gastrointestinal problems are inevitable for those working at nights as the body is put under chronic stress. A potentially fatal increase in heart rhythm can result in severe chronic gynaecological problems in women and sleep disorders in both men and women. Guidance about physical and mental coordination to meet the demands of a call center job is necessary.
9. What does captive operation mean?
The multinational company sets up its own BPO operation instead of outsourcing to a third party. E.g. GE Capital has its operations in Hyderabad and Gurgaon, Dell has an operation in Bangalore.
10. What is IVR?
IVR stands for Integrated Voice Response. IVR systems are automated systems installed in customer contact/service centers that help automate routine tasks such as account information, product information, schedule etc. IVR systems help automate many transactions that free employees tedious repetitive tasks, Customers can input their query using touch tone phones and these days advanced IVRs support speech recognition.

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